Frequently Asked Questions
Everything you need to know about your WARDOW shopping experience.
What is the delivery time for my order?
Standard shipping typically takes 2-4 business days within Germany. For international deliveries, shipping times vary between 5-10 business days depending on the destination country and customs processing.
How can I return an item if I am not satisfied?
We offer a 30-day return policy. You can register your return through our online portal to receive a return label. Please ensure the items are unused, in their original packaging, and have all security tags attached.
Are all products on WARDOW authentic?
Yes, we guarantee that all products in our shop are 100% original and brand new. We source our high-quality bags, luggage, and accessories directly from the manufacturers or authorized distributors.
Which payment methods do you accept?
We offer a variety of secure payment options, including Credit Card (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna (Pay Later or Financing).
How do I track my shipment?
As soon as your package leaves our logistics center, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor the status of your delivery in real-time.
Do you offer a warranty on luxury bags and luggage?
In addition to the statutory 24-month warranty, many of our brands offer extended manufacturer warranties. Please refer to the documentation included with your specific product for detailed warranty terms.